We want you to feel confident when purchasing Duet Concierge.
If you’re not satisfied with your purchase for any reason, you may request a full refund within 14 days of your purchase date — no questions asked.
To request a refund, please contact us using the contact information provided on our website. You can also request a refund from the App by tapping the Help & Feedback icon in the top right corner of the screen, then selecting Request a refund. Once your refund request is approved, your Duet Concierge service will also be canceled automatically, and you will not be charged for any future billing periods. Your refund will be issued to your original payment method.
Refunds may take several business days to appear, depending on your payment provider.
Requests submitted more than 14 days after the purchase date are not eligible for a refund.
Contact: matchmaking@duetconcierge.com